1. Order Processing

After an order is placed, the information is submitted for order processing and payment verification. Processing may include payment confirmation, inventory checks, product preparation, packaging, and shipment arrangements.

Processing times can vary according to product availability, order volume, holidays, payment verification, and fulfillment requirements. An order confirmation does not necessarily mean that the package has already been dispatched.

If additional information is required to process an order, we may contact the customer using the contact details provided at checkout.

2. Shipping Destinations

Available delivery destinations depend on the shipping options supported by our store and fulfillment partners. The destinations available for a particular purchase should be confirmed during checkout.

If your address is not accepted by the checkout system, please contact us before attempting to place the order. We cannot guarantee delivery to every country, territory, remote location, or restricted address.

3. Shipping Fees

Shipping charges, where applicable, are displayed during checkout before you complete your purchase. The amount may depend on the destination, shipping method, order contents, package characteristics, and available promotions.

Please review the final checkout summary for the applicable shipping charges and other costs. Do not assume that shipping is free unless the offer or checkout page expressly confirms it.

4. Estimated Delivery Times

Delivery estimates depend on the destination, order processing time, carrier service, transportation conditions, customs clearance where applicable, and local delivery arrangements.

Any delivery estimate displayed on our website or provided in a shipping notification is an estimate rather than a guarantee unless expressly stated otherwise. Delays may occur because of weather, peak shopping periods, customs inspections, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control.

5. Tracking Your Order

When tracking is available, shipment details may be provided through a shipping confirmation email or another order communication. Use the supplied tracking reference to review the latest information from the carrier.

Tracking updates may not appear immediately after dispatch. A package can be moving through the carrier network before its next scan is displayed. If tracking information remains unavailable or appears inconsistent, contact us with your order number.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient name, street address, apartment or unit number where applicable, city, postal code, and contact details requested by the carrier.

If you discover an error, email us as soon as possible at service@avqerion.com. We will review whether a correction can be made before fulfillment or dispatch. Address changes cannot be guaranteed after an order has entered processing or shipment.

Additional shipping costs, return-to-sender charges, or redelivery arrangements may arise from incorrect or incomplete address information, subject to applicable law and the circumstances of the shipment.

7. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Responsibility for these charges depends on the checkout terms, shipping arrangement, and applicable law.

Customers should review any information provided at checkout and consult the relevant customs authority if they need clarification about potential import requirements. Customs processing may also affect delivery timing.

8. Delayed Shipments

If your order appears delayed, first check the latest carrier tracking information and allow time for updates. Transit interruptions and missed scans can occur during transportation.

If the delay appears unusual, contact us with your order number and tracking details. We will review the information available and explain the appropriate next steps. Any investigation may depend on the carrier's response and applicable shipping procedures.

9. Lost Packages

If tracking has stopped updating for an extended period or your package appears lost, contact our customer support team. Please provide your order number, tracking reference, and a description of the situation.

We may need to review carrier records or request an investigation before determining the appropriate resolution. Any replacement or refund will be considered under the applicable policy, shipping terms, and legal requirements.

10. Packages Marked as Delivered

If a carrier marks your order as delivered but you cannot locate it, check the delivery location, mailbox, reception area, household members, and any delivery notice left by the carrier.

If the package remains missing, contact us promptly with your order number and tracking information. We will review the available delivery details and advise you on the next steps. Resolution may require information from the carrier.

11. Damaged Packages or Missing Items

If a package arrives visibly damaged, or if an item or component is missing, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the packaging, shipping label, product, or missing components where available.

Keep relevant packaging until the issue has been reviewed, where practical. Please do not use an electrical fan if it appears damaged in a way that could create a safety risk.

12. Multiple Shipments

Depending on inventory and fulfillment arrangements, items from the same order may occasionally be dispatched separately. If multiple tracking references are provided, each shipment may have its own tracking history and delivery date.

13. Contact Us About Shipping

For questions about shipping fees, delivery estimates, tracking, address corrections, or shipment problems, contact our customer service team. Include your order number to help us review your request efficiently.