1. Contact Us Before Returning an Item

Please contact our customer service team before sending a product back. Email service@avqerion.com with your order number, the product name, and the reason for your request.

We will explain the applicable return procedure and any information needed to assess your request. Do not send merchandise to an unconfirmed address, as an unauthorized return may delay processing.

2. Return Eligibility

Return eligibility depends on the product, its condition, the reason for the request, the timing of the request, and the consumer protection laws that apply to your purchase.

Where a return is permitted, products should generally be returned with their included accessories, components, and packaging where reasonably available. Please take reasonable care of the item while a return request is being reviewed.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable law.

3. Items That Arrive Damaged, Defective, or Incorrect

If your fan arrives damaged, appears defective, or differs from the item you ordered, contact us promptly. Include your order number, a description of the issue, and clear photographs or a short video where helpful and safe to provide.

If an electrical product appears unsafe, stop using it and disconnect it from the power source if this can be done safely. Do not attempt unauthorized repairs or continue operating a product that may present an electrical or mechanical hazard.

After reviewing the available information, we will explain the appropriate options under the applicable policy and legal requirements. Depending on the circumstances, the resolution may involve troubleshooting guidance, a return, replacement, repair where applicable, or a refund.

4. Change-of-Mind Returns

If you no longer want a product or selected the wrong item, please contact us to determine whether a return is available. Eligibility, return deadlines, item condition requirements, and any applicable return shipping costs depend on the published terms and the law governing your purchase.

Some products or circumstances may be subject to lawful exceptions. We will communicate any applicable conditions when reviewing the request.

5. How to Request a Return

Please retain your shipping receipt and tracking number where available. These records can help verify that a return shipment was sent and delivered.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable store terms, and local consumer protection requirements.

Where a product is confirmed to be incorrect, damaged, or defective, we will review the circumstances and explain the applicable return arrangements. For other returns, customers may be responsible for return shipping where permitted by law and disclosed under the applicable terms.

Please confirm any return shipping arrangements with us before dispatching your item.

7. Product Condition and Packaging

Where applicable, returned products should be packaged securely to prevent further damage during transit. Include the relevant accessories and components, unless we instruct you otherwise or the issue makes them unavailable.

For electrical fans, do not ship a product with an unsafe battery or electrical fault without first obtaining appropriate instructions. Follow any carrier restrictions and applicable shipping requirements.

8. Refund Approval and Processing

Refund requests are reviewed based on the order details, return eligibility, product condition where relevant, and applicable legal requirements. Where a return is required, a refund may be processed after the returned item is received and reviewed, unless applicable law requires an earlier resolution.

If a refund is approved, it will generally be issued to the original payment method where possible. The amount and treatment of shipping fees, taxes, or other charges will depend on the reason for the refund, the original transaction, and the applicable law.

9. Refund Posting Times

After a refund is issued, the time required for the credit to appear in your account depends on the payment provider, card issuer, bank, and transaction type. Processing by these third parties is outside our direct control.

If the expected credit does not appear, check your transaction history and contact your payment provider. You may also email us to confirm the status of the refund issued by our store.

10. Cancellations Before Shipment

If you wish to cancel an order, contact us as soon as possible with your order number. We will review whether the order can be cancelled before processing or dispatch.

Cancellation cannot be guaranteed once fulfillment has progressed or a shipment has been handed to the carrier. If cancellation is no longer possible, the applicable return process may apply, subject to your legal rights.

11. Exchanges and Replacements

If you would prefer another product or need a replacement for an eligible item, contact our team. Availability depends on current stock, product options, and the circumstances of your request.

A replacement is not guaranteed for every request. Where a replacement is unavailable or inappropriate, other remedies may be considered under the applicable policy and law.

12. Missing or Incomplete Orders

If an order arrives without an expected component or contains the wrong item, contact us with your order number and a clear explanation. Photographs of the received package and its contents may help us review the issue.

We will investigate the available information and advise you of the appropriate next steps.

13. Non-Returnable Situations

Some products or circumstances may be excluded from voluntary returns where permitted by law. Any such exclusions must be interpreted consistently with mandatory consumer rights, including rights concerning faulty, misdescribed, or incorrectly supplied goods.

If you are unsure whether an item qualifies for return, contact us before shipping it back.

14. Contact and Company Information