Privacy Policy

Privacy · Transparency · Protection

Privacy Policy

At Avqerion™, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact customer support, or otherwise interact with our store, and how that information may be used and shared.

Last Updated: October 21, 2026

1. Scope of This Policy

This policy applies to personal information processed in connection with the Avqerion™ website, our online store, purchases of fans and related products, customer service communications, and other store-related interactions.

Some services, including payment processing, shipping, and third-party applications, may be subject to additional privacy notices. Please review the relevant provider's policies where applicable.

2. Information We May Collect

The information collected depends on how you interact with our store. It may include the following categories:

Contact information: Your name, email address, telephone number, billing address, and shipping address when you provide them.

Order information: Products purchased, order number, transaction status, delivery details, return requests, and customer service history.

Payment-related information: Transaction references, payment status, billing details, and limited payment-related information provided by our payment service providers. Payment credentials may be processed directly by those providers.

Communications: Information contained in emails, inquiries, feedback, complaints, and other messages you send to us.

Technical information: Depending on the services used, your browser type, device information, IP address, approximate location derived from technical data, website activity, and similar diagnostic information may be collected.

3. How We Use Personal Information

We may use personal information for legitimate store operations and other purposes permitted by applicable law, including:

Processing purchases, payments, fulfillment, and deliveries.
Sending order confirmations, shipping notifications, and important transaction updates.
Responding to product questions and customer service requests.
Managing eligible returns, refunds, exchanges, and complaints.
Maintaining website functionality and improving the shopping experience.
Detecting fraud, preventing unauthorized transactions, and protecting the store and customers.
Keeping business records and meeting applicable legal, tax, accounting, and regulatory obligations.
Sending promotional communications where permitted and where any required consent has been obtained.

4. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies to support essential store functions, remember preferences, maintain shopping carts, analyze website performance, and support advertising where enabled.

Cookie functions and choices may vary depending on your browser, region, and the tools enabled on the store. You can manage cookies through available website consent settings and your browser controls. Disabling certain cookies may affect checkout, account functions, or other website features.

5. How Information May Be Shared

We do not treat customer personal information as a product for sale. We may disclose information to service providers when reasonably necessary to operate the store and fulfill the purposes described in this policy.

These providers may include:

E-commerce hosting and website platform providers.
Payment processors and transaction security services.
Shipping carriers, fulfillment partners, and delivery services.
Customer support, email communication, and technical service providers.
Analytics and advertising providers where applicable and permitted.
Professional advisers, auditors, or authorities where required by law.

We seek to limit disclosures to information reasonably needed for the relevant purpose. Third-party providers may process information under their own terms and privacy policies.

6. Payment Security

Transactions may be processed through third-party payment services and the security systems available through our e-commerce platform. We do not ask customers to send full payment card credentials or security codes through ordinary customer service email.

No method of transmission or electronic storage is completely secure. Customers should use trusted devices, protect their accounts, and avoid sharing passwords or verification codes.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, dispute resolution, fraud prevention, recordkeeping, and compliance with applicable legal requirements.

Retention periods depend on the type of information, the reason it is needed, and any applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it appropriately, subject to lawful retention requirements.

8. International Data Transfers

Our business and service providers may operate in different countries. As a result, information may be processed or transferred across national borders where permitted by law. Where required, appropriate safeguards will be used for relevant international transfers.

Privacy protections may differ between jurisdictions. We will handle personal information in accordance with the legal requirements applicable to the processing activity.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate details, request deletion, obtain a copy of certain information, withdraw consent, or object to or restrict certain processing activities.

You may also have the right to opt out of certain marketing communications or particular types of targeted advertising and data sharing where applicable law provides that right.

To submit a privacy request, contact service@avqerion.com. We may need to verify your identity before completing a request. Some information may need to be retained where required by law or necessary to resolve a transaction or dispute.

10. Marketing Communications

If we send promotional emails, you can use the unsubscribe link included in the message where available. You may also contact us to request that promotional communications stop. Unsubscribing from marketing does not prevent essential transactional messages, such as order confirmations or shipping updates.

11. Children's Privacy

Our store is intended for a general shopping audience and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so that the matter can be reviewed.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate. Review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, service providers, website features, or legal obligations. Updates will be posted on this page, and the revised date will be changed where appropriate. Material changes will be communicated as required by applicable law.