Contact information

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Contact Us

Thank you for choosing Avqerion™. Whether you have a question about our fans, need help with an order, or would like clarification about a store policy, our customer service team is here to help you find the information you need.

Get in Touch

For the most convenient assistance, please contact us by email. Include a clear description of your question so that our team can understand your needs and provide a relevant response.

Email Support

For product questions, order issues, shipping inquiries, returns, refunds, and general assistance.

service@avqerion.com

Phone Support

For customer service inquiries during our published business hours.

15013519328

Service Hours

Our stated customer service hours are:

8:00 AM–10:00 PM Daily

Product Questions

If you need help choosing a fan, please tell us how you intend to use it and which product you are considering. Questions may concern dimensions, fan speed settings, oscillation, adjustment options, power requirements, noise information, maintenance, or other specifications.

Product features vary by model. For the most accurate information, please include the product name or a link to the relevant listing. Our team will help clarify the information available for that item.

Order Assistance

If you have already placed an order, include your order number and the email address used at checkout. This helps us identify the relevant purchase and investigate your request more efficiently.

You may contact us about order confirmations, address corrections, order status, shipping updates, missing items, damaged products, incorrect products, or other order-related concerns.

Important: Please contact us as soon as possible if you need to correct a shipping address. An address change may not be possible after an order has been processed or handed to the carrier.

Shipping and Delivery Inquiries

For delivery questions, provide your order number and any available tracking information. Carrier tracking may take time to update after a package is dispatched. Delivery estimates are not guarantees, and actual transit times may be affected by carrier operations, weather, customs procedures, or other circumstances outside our direct control.

If your package appears delayed, marked as delivered but not received, or shows an unusual tracking status, please email us so we can review the available information and explain the appropriate next steps.

Returns, Exchanges, and Refunds

If you wish to return an item, request a refund, or report a product issue, please contact us before sending merchandise back. We will provide guidance based on the applicable Return & Refund Policy, the condition of the product, and the circumstances of your request.

Please include photographs when reporting visible damage, incorrect merchandise, or missing components. Do not send products to an address that has not been confirmed as an authorized return destination.

Payment and Website Assistance

If you experience a checkout error, have a question about an accepted payment method, or need help understanding a transaction, contact our support team with a description of the issue.

For your protection, never email your full payment card number, security code, account password, or other highly sensitive authentication information. We will not need your full card credentials to review an ordinary customer service inquiry.

How to Help Us Respond Faster

1. Identify Your RequestUse a clear subject line such as “Order Status,” “Product Question,” or “Return Request.”

2. Provide Relevant DetailsInclude your order number, product name, and a concise explanation of the issue.

3. Attach Helpful EvidenceWhere relevant, attach clear photographs or screenshots without exposing sensitive payment information.

Response Times

Our stated customer service hours are 8:00 AM–10:00 PM Daily. We aim to respond to customer inquiries within 24 hours, although response times may vary during busy periods, holidays, or when a request requires additional investigation. Sending multiple duplicate messages may make it harder to keep communication organized, so please continue the existing email thread whenever possible.

Our Customer Service Commitment

Avqerion™ aims to provide courteous communication, clear explanations, and reasonable assistance with questions concerning our products and services. We will review inquiries based on the information available and the applicable store policies. Where a matter requires carrier, payment provider, or other third-party investigation, additional time may be necessary.